Social Media Marketing

Social media marketing spans a number of aspects. From engagement and insights to strategy and content, our social media team will handle it all.

Engagement

When you post on social media you open yourself and your business up to feedback (both the good and the bad). It is crucial that you remain on top of this interaction with your customers. Making sure you are there to thank them for positive reviews and comments, and to diffuse any difficult situations! Often when things go wrong, social media is where people turn to first.
We have experience dealing with social media crisis issues and dealing with tense situations. Our motto is ‘be prepared’, when starting a social media campaign it’s important to have practices in places for every eventuality.

Insights

We monitor your social media platforms and content daily and provide you with a report on a weekly basis that really drills down into the details. By tracking your content and the reactions to it we are able to see what works and what doesn’t and tweak and change your ongoing content accordingly. The reports you receive can be customised so you only receive the information you really need to enable you to understand your social media presence and progress.

Strategy

We work hard to create a strategy for you and your business that really works towards your business goals. Your strategy will be created along with you to build a solid plan for your social media that will deliver you results and show ROI. We can provide social media training to those in your company who need it to ensure everyone understands the benefits and how they can help build your social presence.
To help you see where you stand currently, we can run a social media audit and talk you through the results and any steps we would take moving forward.

Content

The most important part of social media is engaging, interesting and informative content. Something that your customers want to read and share and discuss is crucial to your social media success.
We will work with you to discuss your brands voice by looking into who your target audience are, what they are interested in and what they would like to see.
Our social media team love crafting exciting content, using engaging images and beautifully crafted copy to go along with it.

What’s included?

All of the above are included in your monthly social media package.
Depending on your business, your product and your audience we will discuss with you the frequency of your posting and which channels would work best for you to achieve the best results.

Our ‘natter’ package is our most popular, this includes 2 monthly blogs to help grow your audience and interest around your brand.

Social Media Case Studies